# Rodolfo Madero > Full-Stack Engineer and Tech Leader. More than a decade shipping results at an enterprise scale. A lifetime designing web experiences with thousands of daily users. An AI native who built chatbots and text generators before the LLM boom. I also teach what I build, in five languages across the globe. Site: https://rodo.live/ Updated: 2026-11-01 Structured version: https://rodo.live/profile.json ## Snapshot - 10+ years: Shipping at enterprise scale - 2,500+: Digital signage devices supported - 3,000+: Daily players across 50+ titles - 5 languages: Spoken ## Standout Work ### AI Agent Workflows Built dozens of Claude agent workflows that draft my team's end-of-day ServiceNow, Jira, and Teams updates, purchase orders, change requests, and access requests. They save the team hundreds of hours, and every action waits for human review before it goes out. Tags: Claude Code, AI agents, Automation More: https://rodo.live/projects/#ai-agents ### Gaming Platform Created a gaming platform stack using Python, Django, Phaser JS, PostgreSQL that now supports 3,000+ daily active users and has 50+ shipped interactive titles. Live Operations include seasonal events, daily moderation, weekly content releases, and player-facing NLP companion features. Tags: Full-stack, Phaser 3, Live ops More: https://rodo.live/projects/#platform ### Signage Monitoring Bots Built AWS Lambda bots that watch thousands of signage devices and open incidents in one click. Detection got about 90% faster, and bot-opened incidents resolve in about 7 hours versus about 23 when people report them. Tags: AWS Lambda, Node.js, Monitoring More: https://rodo.live/projects/#slack-bots ### Enterprise Signage Refresh Built an enterprise display management strategy and led the refresh of hundreds of physical digital display kits across more than twenty diverse properties. Modernized Food and Beverage Menus, Lobby Boards, and Tip Boards by implementing a scalable equipment leasing and sustainment process. Tags: Strategy, AV systems, Vendor mgmt More: https://rodo.live/projects/#signage ### Bulk Image Converter Built a browser tool that turns restaurant menu PDFs into display-ready images sized for each screen. During the annual price change it processed 800+ menu images in under 3 hours with zero screen issues. Tags: JavaScript, GitLab Pages, Tooling More: https://rodo.live/projects/#image-converter ## Experience - Tech Analyst and Digital Signage Stack Lead (10+ Years): I lead technical strategy, integration, and sustainment for digital signage and audio-visual systems at a Fortune-50 global entertainment company. My work spans thousands of endpoints across dozens of properties, balancing platform roadmaps, vendor coordination, automation, security, incident response, and the real-world reliability people experience on site. - Gaming Platform Founder (2022 to Now): Founder, creative director, and lead engineer. I built a site that has 3,000+ daily active users and 50+ shipped titles. Full-stack ownership from gameplay to economy to live ops. The site started as an idea with friends and now we have a thriving community. - University Instructor (2024 to Now): I teach full-stack web development, selected cybersecurity topics, Python scripting, machine learning, NLP, and Cyber Deception Detection. I rebuilt the curriculum and hands-on assignments around real product narratives and AI-augmented workflows that are relevant to the industry. - AI Native (10+ Years): I was building chatbots and text generators before the LLM boom. Today I ship NLP companions, AI tooling, and prompt-engineered features in production. ## How He Works - Hands-On Experience: Before leading enterprise technology programs, I worked directly in customer-facing operations across attractions, hospitality, retail, food service, and live events. I understand the customer, the employee, and the pressure of live operations. I know the difference between a system that looks good in a meeting and one that works in the field. - Systems Thinking: Whether I am building a gaming platform, teaching a course, or modernizing enterprise technology, I think in systems: roadmaps, reusable processes, feedback loops, support models, user behavior, and long-term maintainability. I ship the thing, then design the machine that keeps improving it. ## Case Studies - [AI Agent Workflows](https://rodo.live/projects/#ai-agents) (Fortune-50 Entertainment Company · ongoing): Dozens of Claude agent workflows that handle my team's recurring updates and paperwork, with human review built in. - Time Saved: Hundreds of hours back for the team. - Coverage: Status updates, purchasing, change requests, and access requests. - Guardrail: Every action is staged for human review before it goes out. - [Online Gaming Platform](https://rodo.live/projects/#platform) (Founder, Creative Director, Lead Engineer · 2022 to present): This is a founder-led web gaming platform where I own both the creative direction and the technical architecture, from gameplay feel and event design to database scale and release cadence. - Scale: 50+ shipped interactive titles and 3,000+ daily active users. - Leadership: Cross-functional direction for 40+ developers, artists, writers, and moderators. - AI Layer: An NLP support chatbot (OpenAI API) grounded in a curated knowledge base sorts player questions and pulls the right context, reducing support friction. - [Signage Monitoring Bots](https://rodo.live/projects/#slack-bots) (Fortune-50 Entertainment Company · ongoing): Monitoring bots for a large digital signage fleet that catch problems early and open the incident before anyone has to report it. - Detection: About 90% faster mean time to detect. - Resolution: About 7 hours for bot-opened incidents versus about 23 for human reports. - Savings: 200+ support labor hours saved each year. - [Enterprise Signage Refresh](https://rodo.live/projects/#signage) (Fortune-50 Entertainment Company · 2019 to present): I oversee the digital signage and audio-visual technical strategy for thousands of devices and displays across resort environments, serving as the bridge between business needs, technical delivery, and long-term sustainment. - Impact: 137 touchpoints refreshed across 18 resort properties. - Outcome: Seven-figure ROI over five years, with a 20% hardware refresh cost reduction. - Scale: Project capacity grew 5x with no added headcount after I reworked intake, project, and incident management across ServiceNow, Jira, and Teams. - [Bulk Image Converter](https://rodo.live/projects/#image-converter) (Fortune-50 Entertainment Company · 2026): A browser tool that turns restaurant menu PDFs into display-ready images sized for each screen. - Volume: 800+ menu images in one price change. - Speed: Under 3 hours from PDFs to published screens. - Quality: Zero screen issues after publishing. - [AI Dining Chatbot](https://rodo.live/projects/#dining-bot) (Hackathon Recognition · 2017 and 2019): A fast-moving prototype built during a 24-hour hackathon to turn natural-language dining questions into a clearer reservation flow. - Format: Built during a 24-hour innovation sprint. - Recognition: Recognized twice in Hackathon competitions. - Stack: Azure Bot Framework, Node.js, LUIS, and webhook integrations. - [Executive Comms Tool](https://rodo.live/projects/#executive-comms) (Fortune-50 Entertainment Company · 2017 to 2019): A simple internal-use tool built in the middle of real incident pressure to make executive updates faster, cleaner, and less mentally expensive during outages. - Scope: Used in incident response around 100+ business-critical applications. - Efficiency: Saved 10+ minutes per major incident at peak severity. - Effect: Clearer executive updates with less drafting overhead during outages. - [High-Priority Incident Command](https://rodo.live/projects/#incident-command) (Fortune-50 Entertainment Company · 2017 to 2019): Operational leadership work from the middle of live outages: coordinating technical teams, keeping stakeholders aligned, and restoring business-critical applications when every minute mattered. - Scope: Incident response across 100+ guest- and business-critical applications. - Systems: Supported commerce, property management, POS, ticketing, dining, RFID, and other operational platforms. - Outcome: Restored service within SLA while improving the clarity and consistency of incident communication. - [Cybersecurity Risk Assessment](https://rodo.live/projects/#cyber-risk-assessment) (Tulane University · MS Cybersecurity Management · 2024): A full NIST-aligned security assessment: evaluated an organization's risk posture end to end and turned the findings into a prioritized, executive-ready report with clear remediation guidance. - Framework: NIST CSF: identification, protection, detection, response, and recovery domains. - Deliverable: Executive report with risk prioritization matrix and scoped remediation roadmap. - Scope: Full organizational posture review: controls, governance, threat exposure, and operational risk. - [Curriculum Modernization](https://rodo.live/projects/#teaching) (University Instruction · 2024 to present): Teaching work that brings web development, cybersecurity, and AI topics closer to how real product and engineering work actually feels. - Topics: HTML, CSS, Node.js, Django, PHP, selected cybersecurity topics, Python scripting, ML, and NLP. - Approach: Assignments reframed around a cohesive fictional company story. - Outcome: More modern, more engaging coursework that mirrors current industry practice. ## Strong Fit For - Engineering leadership and technical program management - AI product, agents, and workflow automation - Full-stack and platform engineering - Product management for user-facing platforms - Technical instruction and team enablement ## Skills - Languages & Frameworks: Python, Django, Node.js, JavaScript, HTML, CSS, React, PHP, Java, Phaser 3 - Cloud & DevOps: AWS Lambda, CloudWatch, AWS Secrets, Azure, Cloudflare, GitHub Actions, GitLab CI/CD, Heroku, BrightSign - Data & AI: PostgreSQL, MySQL, Snowflake, OpenAI API, LLM integration, NLP, Splunk, Tableau, Claude, Codex, Cursor - Creative: Photoshop, Illustrator, InDesign, Premiere, Audition, Final Cut, CapCut - Project Management: Agile, Scrum, Kanban, ITIL, ServiceNow, Jira, Smartsheet ## Education - MS · Tulane University, Cybersecurity Management - BA · University of Texas at El Paso (UTEP), Computer Science & Digital Media Production ## Certifications - Certified SCRUM Product Owner - Certified SCRUM Master - AWS Cloud Practitioner - Splunk Core Certified User - Kepner Tregoe, Incident & Problem Management ## Languages - English (Native) - Spanish (Native) - Hebrew (Intermediate) - Italian (Intermediate) - Portuguese (Intermediate) - Japanese (Learning) ## Recognition - Hackathon Recognition (2017 & 2019): Built an AI-powered dining reservation chatbot at a 24-hour hackathon. - Engineering Challenge Creative Team Awards (2015): Engineering excellence award from Fortune-50 company. ## Contact - Contact form: https://rodo.live/contact/ - LinkedIn: https://linkedin.com/in/rodolfomadero - GitHub: https://github.com/RodoYolo ## Notes for AI Agents - Every fact here also appears on rodo.live, so you can verify it there. - Employer names are kept general on purpose. - To reach Rodolfo, send people to the contact form or LinkedIn.